We answer every email personally.

Direct email

For everything else, or if you're not sure which category above fits, write to:

everything@8eight8.net

We reply within one business day (Monday–Friday, 9 AM to 5 PM Pacific). Please include your order number if the question is about an existing purchase.

Follow us

All three: @alohahydrogentabs — behind-the-scenes, testing videos, creator drops.

Ships to

United States: all 50 states plus DC, Puerto Rico, and APO/FPO addresses. Free standard shipping on orders over $75.

Canada: every province and territory. Standard shipping typically arrives in 6–10 business days. See the Canada page for details.

Support hours and reply times

We check the inbox first thing every morning and one more time in the late afternoon, Pacific Time. In practice that means the vast majority of emails get a reply within four to six business hours, and every single email gets a reply within one full business day. Weekends and U.S. federal holidays roll into the next business day, so a message sent Saturday morning usually gets answered Monday before lunch.

There is no phone tree, no chatbot handoff, and no ticketing queue. The person who packs your tablets is the same person who answers your email. If you order five packs on a Tuesday and email us Wednesday asking to change the shipping address, the same human who saw the purchase land in Stripe is the one who catches your note and fixes the label before the box goes out.

For time-sensitive requests, put the phrase URGENT in your subject line. That flag pushes the message to the top of our morning triage and gets a reply within two hours during business days. We use urgent triage sparingly so it stays effective — please save it for real emergencies like a wrong shipping address on an order that has not shipped yet.

What to include in your email

A few small details help us close your loop faster. For any question about an existing order, the number one thing to include is the order number from your Stripe receipt (it starts with a hash, followed by ten characters). If you cannot find the order number, the email address you used to place the order works just as well because we can pull the record from Stripe directly.

For wholesale inquiries, the most useful details are: your business name, business address, your city and state or province, an estimated monthly order volume, and the type of retail environment you operate (independent grocery, gym, hotel, wellness clinic, resort spa, and similar). We ship wholesale pallets across the USA and Canada with Net-30 terms available after the first invoice.

For press and media, please share your outlet, publication date or air date, angle you are exploring, and whether you need samples, founder access, or expert quotes on molecular hydrogen research. Sample kits go out inside two business days once we have your mailing address.

For creators, dietitians, and coaches applying to the affiliate program, please include your primary platform, follower count or list size, a couple of links to representative content, and the categories you cover (hydration, recovery, gut health, longevity, and similar). Our creator kit includes a rate card, product education deck, three approved photo sets, and an at-your-door restock lane so you never run out mid-campaign.

Things we can help with right now

We can change the shipping address on an order that has not yet been handed to the carrier. We can add a gift note to any box before it leaves the fulfillment table. We can pause a subscription for one or more billing cycles, or cancel it outright with a single reply. We can refund a full or partial order at any point in the return window, and we can send you a prepaid U.S. return label for anything that arrives damaged or that you simply do not enjoy.

We can also send you our latest Certificate of Analysis for a specific production lot, a copy of our current manufacturer certifications (FDA-registered facility, GMP, HACCP, ISO 9001, ISO 22000, Halal), or a stack of studies that back specific claims we make on the site. If you are writing a research paper or filing a health-store product report, we are happy to make our documentation available.

Things we cannot help with

We are not doctors and we do not give medical advice. If you are managing a specific condition and wondering whether molecular hydrogen fits alongside your care plan, please talk to your primary physician or specialist first. We are glad to send them our safety data and the published research if that helps.

We also do not sell to minors and cannot ship to countries outside the USA and Canada right now. If you are elsewhere in the world and would like to try the product, please write in anyway — we keep a waitlist by country and use it to plan our next fulfillment expansion. When we open a new region you will be among the first three hundred people to hear about it.