Return Policy

Why we're an all-sales-final brand

Our tablets are a consumable health product, individually foil-sealed inside a food-safe pack, and manufactured to strict pharmaceutical-grade standards (FDA-registered facility, GMP, HACCP, ISO 9001, ISO 22000, Halal-certified). Once a pack leaves our fulfillment table we cannot verify how it was stored, whether the seal was compromised, or whether the product would still meet our label claim of ≥ 8 ppm molecular hydrogen per tablet. To keep every buyer's product safe, effective, and traceable to a manufacturing lot, we do not accept returns and cannot resell any returned inventory.

Damaged shipments and manufacturing defects

If your order arrives with visible carrier damage (crushed box, punctured foil, missing tablets) or a manufacturing defect (discoloration, off odor, tablets not fizzing on contact with water), email us within 7 days of delivery at everything@8eight8.net with three photos:

1. The outer shipping box showing the damage
2. The product pack with the lot number clearly visible
3. The specific defect (e.g., tablet color, foil tear)

If the claim is verified, we will ship a free replacement pack from the same lot at our expense. No return of the damaged product is required — please dispose of it responsibly.

Wrong item shipped

If we made a fulfillment error and shipped you the wrong item (different SKU, wrong quantity, wrong billing address), email everything@8eight8.net with your order number within 14 days of delivery. We will ship the correct item at no charge and confirm whether the incorrect item should be returned (prepaid label provided) or kept.

Address changes and order cancellations

You may request a shipping address change or full cancellation before your order is handed to the carrier. Orders are typically picked and packed within one business day, so please email everything@8eight8.net as soon as you notice the issue. Once the tracking number is activated and the box is in the carrier's possession, the order is considered shipped and this policy applies.

Refunds when a refund does apply

In the limited situations described above (damaged shipment, manufacturing defect, wrong item shipped), we will issue either a free replacement or a full refund to the original payment method at our discretion. Refunds typically post to your bank or card within 5–10 business days after we authorize them.

Chargebacks

If you dispute a charge with your bank without contacting us first, we reserve the right to submit our full order record (billing name, shipping address, IP address, order timestamp, carrier delivery confirmation) as evidence. Please email us at everything@8eight8.net before initiating a chargeback — the vast majority of issues can be resolved directly and faster.

Wholesale and bulk orders

Wholesale and bulk orders (case-pack or pallet quantities) may have separate terms specified in the wholesale agreement or invoice. If your order was placed under a wholesale agreement, please refer to the terms in that agreement or contact everything@8eight8.net.

Questions

The person who packs your tablets is the same person who answers your emails — we reply to every message within one business day. If anything about this policy is unclear, or you're not sure whether your situation qualifies for an exception, please just write in: everything@8eight8.net.