Privacy Policy

1. Who we are

Aloha Hydrogen Tabs
2442 Kuhio Ave, Honolulu, HI 96815, United States
Email: everything@8eight8.net

We are the "data controller" (or "business" under U.S. state privacy laws) for personal information collected through this website.

2. Information we collect

Information you give us directly

• Order information — name, email, shipping and billing address, phone number, and the items you purchase. Payment is processed by Stripe; we never see or store your full card number.
• Email sign-up — your email address when you join our newsletter.
• Messages — anything you send us by email, contact form, or the on-site chat assistant.

Information collected automatically

• Device and usage data — IP address, browser type, pages viewed, referring URL, and approximate location (city/region), collected through server logs and any analytics tools we use.
• Cookies and similar technologies — see Section 5.
• Chat session identifier — a random ID stored in your browser so the assistant can remember the current conversation. It contains no personal information.

We do not intentionally collect sensitive health information. Please do not share medical details in chat or email; our assistant cannot provide medical advice.

3. How we use your information

• To process and ship your order, send order confirmations, and provide customer support.
• To send our email newsletter if you opted in (you can unsubscribe at any time).
• To operate, secure, and improve the website and chat assistant.
• To measure the performance of our website and advertising, including through Google and Meta (Facebook/Instagram) tools, where permitted.
• To detect fraud, enforce our Terms of Service, and comply with law.

We do not sell your personal information for money. We do not use your information for automated decisions that have legal or similarly significant effects.

4. Who we share it with

We share personal information only with service providers who help us run the business, and only as needed:

• Stripe — payment processing and checkout (Stripe privacy policy).
• Shipping carriers (e.g., USPS, UPS, Canada Post) — to deliver your order.
• Email delivery providers (e.g., Resend) — to send order notifications and newsletters.
• AI providers — chat messages are processed by a large-language-model provider to generate responses (see Section 7).
• Hosting and analytics providers — to operate the site and understand traffic.
• Advertising platforms (Google, Meta) — see Section 5.
• Legal — when required by law, court order, or to protect our rights, customers, or the public.

If Aloha is acquired or merges with another company, customer information may transfer to the new owner under this policy.

5. Cookies, analytics & advertising

We use cookies and similar technologies (pixels, local storage) for three purposes:

• Essential — remembering your chat session and keeping the site working. These cannot be switched off.
• Analytics — understanding how visitors use the site (for example, Google Analytics). Data is aggregated and does not identify you by name.
• Advertising — measuring and improving our ads on Google (Google Ads tag AW-18468995357) and Meta (Meta Pixel). These tools may set cookies or pixels that recognize your browser across sites. Under U.S. state privacy laws, this may be considered "sharing" or "targeted advertising."

Your choices:

• Visitors in Canada and Europe see a consent banner before any advertising or analytics cookies are set; you can change your choice anytime via the "Cookie Settings" link in the footer.
• Block or delete cookies in your browser settings.
• Opt out of Google's ad personalization at adssettings.google.com and Google Analytics via the opt-out add-on.
• Adjust Meta ad preferences at facebook.com/adpreferences.
• Use industry opt-outs at optout.aboutads.info or youradchoices.ca (Canada).
• We honor Global Privacy Control (GPC) browser signals as an opt-out of sharing/targeted advertising where required by law.

6. Email marketing

If you join our list, we will send occasional product news, education, and offers. Every email includes a one-click unsubscribe link, or you can email everything@8eight8.net with "unsubscribe." We comply with the U.S. CAN-SPAM Act and Canada's Anti-Spam Legislation (CASL); Canadian subscribers are added only with express consent.

7. AI chat assistant

Our on-site assistant is powered by a third-party large-language-model provider. Messages you type are sent to that provider to generate a reply and may be stored by us to improve the assistant and for quality review. Do not share payment details, passwords, or health information in chat. The assistant provides general product information only and is not a substitute for medical advice.

8. Data retention & security

We keep order records for as long as needed for tax, accounting, and warranty purposes (generally seven years). Newsletter emails are kept until you unsubscribe. Chat logs are kept for up to 12 months. We use encryption in transit (HTTPS), a PCI-compliant payment processor, and access controls to protect your information. No system is perfectly secure; if we learn of a breach affecting you, we will notify you as required by law.

9. Your privacy rights (U.S. & Canada)

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and receive a copy.
• Correct inaccurate information.
• Delete your information, subject to legal exceptions (e.g., completed transactions).
• Opt out of the sale or sharing of personal information and of targeted advertising.
• Withdraw consent to marketing at any time.
• Not be discriminated against for exercising these rights.

These rights apply under laws including the California Consumer Privacy Act (CCPA/CPRA), similar U.S. state laws, Canada's PIPEDA, and Quebec's Law 25. To exercise them, email everything@8eight8.net with the subject "Privacy request." We will verify your identity and respond within 45 days (or the period required by your local law). You may appeal a decision by replying to our response.

Canadian residents: your information may be stored and processed in the United States, where privacy laws may differ. Our privacy officer can be reached at the email above.

10. Children

Our website and products are intended for adults 18 and older. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will change, and material changes will be highlighted on this page. Continued use of the site after changes means you accept the updated policy.

12. Contact us

Aloha Hydrogen Tabs · 2442 Kuhio Ave, Honolulu, HI 96815, USA
everything@8eight8.net